State Farm® Insurance Agent Jim Rollo
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jeffrey Fadden
July 24, 2025
5
out of
5
rating by Jeffrey Fadden
"Our State Farm agent recently retired and we were lucky enough to end up with Jim Rollo as our new agent. This past July 3rd we were affected by the hail storm. Jim and his staff made us feel like we were a priority. Jim or Tracy were there to answer questions and eagerly assist in any way, through this process. Great local people you can sit down with face to face. I have been a State Farm customer since I got my drivers permit. They have stood behind me through a few unfortunate incidents over the last 45 years. Jim and Tracy make me feel very comfortable and with the high price of insurance lately, they make me feel like I’m getting a little something extra for my money, personal attention. Highly recommended."
We responded:
"Dear Jeff. Thank you for sharing your experience working with Tracy and me. We know the damage caused by the July 3rd hail storm has been a significant concern for many of our customers. We are committed to guiding you throughout every step of the claim process. We consider it a privilege to serve as your agent and your advocate at moments like this when you need us most. Fulfilling our mission to help customers build, protect and distribute their wealth means your recovery from disasters is a priority for us. We look forward to serving you for many years to come. Sincerely, Jim Rollo"
Cheryl Ramey
July 14, 2025
2
out of
5
rating by Cheryl Ramey
"Jim Rollo's office failed us multiple times. We had insurance lapse that cost $768 because they failed to change our address and sent the notice to the wrong address. A different time, they failed to send the insurance notification to the DMV which was resolved, but caused a lapse in the meantime. He also failed to let me know that if I filed a claim with having other claims existing that they would then drop me. What do I need an agent for if you can't do these things? Completely disappointed in this office."
We responded:
"Cheryl. Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us. We are aware of your situation. In the interest of protecting your privacy, we do not publicly disclose details about your specific circumstances. Jim Rollo "
Haaris S.S.
July 7, 2025
5
out of
5
rating by Haaris S.S.
"Professional without sacrificing personal flair, Tracy set up my insurance package with a wholly welcome and reassuring attention to detail. As a nerve-racked, first-time homeowner, I couldn’t have asked for better."
We responded:
"Thank you for sharing your experience working with Tracy to start your home insurance. We understand the feelings first time home buyers experience. We are happy to hear we provided reassurance and attention to detail. Congratulations on your new home purchase and thank you for choosing our agency. Jim Rollo"
Justin Hammitt
June 4, 2025
5
out of
5
rating by Justin Hammitt
"I had a meeting with Sarah for a policy review. She was very knowledgeable and able to answer all of my questions effortlessly. Sarah also suggested some additional coverage that will be beneficial for my family. Thank you for taking the time to meet with me and keep up the great work!"
We responded:
"Dear Justin, Thank you for taking the time to share your feedback. We are delighted to hear about your positive experience with Sarah during your policy review. Her knowledge and dedication to addressing your questions are truly commendable, and we’re pleased to know she could offer valuable support for you and your family. We will ensure your kind words are conveyed to her. We appreciate your trust in us and look forward to continuing to serve your needs in the future. Sincerely, Jim Rollo"
Jan Shear
April 29, 2025
5
out of
5
rating by Jan Shear
"Erie Insurance cancelled us after years of being insured with them. We contacted Jim Rollo's office for a quote and spoke with Tracy Sladish - she was an amazing help, got the quote to us for our autos and home and took care of everything that needed to be done for us to switch insurance carriers. We would HIGHLY recommend Jim Rollo's agency for their professionalism, courtesy and expediency at taking care of our insurance needs."
We responded:
"Dear Jan. Thank you so much for taking the time to share your experience with us. We’re thrilled to hear Tracy provided you with such amazing support during your transition to State Farm auto and home insurance. At Jim Rollo State Farm, we pride ourselves on delivering professional and attentive service. It is incredibly rewarding to know we met your expectations. We appreciate the opportunity to serve your family. Sincerely, Jim Rollo "
Chris Rhiel
March 3, 2025
5
out of
5
rating by Chris Rhiel
"Good service and good staff"
We responded:
"Dear Chris. Thank you for the privilege of serving your family insurance needs. Sincerely. Jim Rollo State Farm"
Brittany Ann
January 28, 2025
5
out of
5
rating by Brittany Ann
"I worked with Tracy who was amazing throughout the home buying process. Very friendly and timely!"
We responded:
"Brittany. Thank you so much for your kind words! We are thrilled to hear Tracy provided you with such an amazing experience during your home buying journey. Thanks for choosing us and congratulations on your new home. Sincerely. Jim Rollo"
Callie Wyatt
July 28, 2024
5
out of
5
rating by Callie Wyatt
"Sarah Conklin was a HUGE help to us! Erie cancelled us out of no where and she stepped in and helped us get covered!"
We responded:
"Callie: Thanks for the review and acknowledgement! We're happy to hear that Sarah took such great care of you and that she was able to help you immediately obtain insurance with State Farm. We appreciate your business! Jim Rollo State Farm Insurance #Binghamton #StateFarm #CarInsurance #LifeInsurance #BinghamtonNY #Insurance #likeagoodneighbor #HomeInsurance "
Efe Cankat Türkmen
July 23, 2024
5
out of
5
rating by Efe Cankat Türkmen
"They helped me though every detail. They were very cheerful & helpful"
We responded:
"Dear Efe. Thank you so much for your kind words. Sarah was very happy to work with you on your home insurance. If you need assistance with any other insurance services please let us know. Thank you for choosing Jim Rollo State Farm Insurance. Jim Rollo State Farm. #StateFarm #HomeInsurance #CarInsurance #LifeInsurance #BinghamtonNY #Insurance #likeagoodneighbor #EndwellNY "
Phil Horan
June 29, 2024
5
out of
5
rating by Phil Horan
"Always so easy to work with and they give us the best service. Very prompt, personable and just downright amazing! I highly recommend them to all of my clients as well."
We responded:
"Dear Phil. Thank you for taking time to write about your experience working with our agency team. We consider it a privilege to serve you and your homebuyers. Sincerely, Jim Rollo"
Arria Guterl
April 30, 2024
5
out of
5
rating by Arria Guterl
"My contact, Sarah Conklin has been very attentive and prompt in answering any questions and changes we needed for our policies. I highly recommend this office"
We responded:
"Dear Arria. Thank you for taking time to write about your experience working with Sarah. We agree with you, Sarah does a great job. We appreciate your business. Sincerely, Jim Rollo State Farm"
Duane Blasdel (Chief)
April 25, 2024
5
out of
5
rating by Duane Blasdel (Chief)
"Jim Rollo and his team are the best in the Southern Tier. Special shout-out to Sarah for taking care of our needs. Super kind, helpful and responsive."
We responded:
"Duane. Thank you for taking time to recognize our team and especially Sarah. We appreciate your business and the opportunity to serve you. Jim Rollo"
tracey jones
March 16, 2024
5
out of
5
rating by tracey jones
"Excellent Service! Always easy to get in touch with an Agent. Very helpful and pleasant Personal. Great Insurance Premiums. Have Recommended Friends and they have been very happy with their Savings on Insurance."
We responded:
"Dear Tracey. Thank you for sharing your experience working with our team. It is our pleasure to serve you. Thank you for recommending us to your friends. We are here when you need us. Jim Rollo"
Samantha Henness
February 27, 2024
5
out of
5
rating by Samantha Henness
"I had a great experience and I appreciated that they were not pushy at all. I got a text with some information about getting a quote and if I was interested to give them a call. I didn't get any annoying repeated calls or texts which was a nice surprise. The fact that they were not pushy what so ever actually is the reason I decided to give them a call. I talked to Sarah Conklin and she was super helpful. She gave us all the information we needed and helped us switch from our current insurance which was much more expensive."
We responded:
"Dear Samantha. Thank you for writing about your experience working with Sarah. We are delighted to serve as your insurance agency and we are grateful you chose us. Sincerely, Jim Rollo"
Bob Storm
February 9, 2024
5
out of
5
rating by Bob Storm
"Agent Sarah Conklin in Jim Rollo's State Farm office in Endwell, NY, couldn't have been nicer. Every question we had was carefully answered and every request for information was taken care effectively. It was a totally positive and friendly experience. We want to thank her and State Farm for their exemplary assistance."
We responded:
"Dear Bob. Thank you for sharing your experience working with Sarah. We agree that Sarah is very competent and kind. We are honored you have chosen us to serve as insurance agents for your family. Sincerely. Jim Rollo"
Bryan Nye
January 10, 2024
5
out of
5
rating by Bryan Nye
"Jim and his team have been so great to work with since our family moved from Tennessee to New York this past summer. I have been a State Farm customer for years and it was great to find a local agent to work with who cares for each of his customers. The personal attention that Jim has given to my Emails, phone calls and text messages has been top rate. When our family bought a new home and insured our home through his office he was kind enough to send a personalized housewarming package. I would highly recommend Jim Rollo and his State Farm office for anyone who is looking for a local agent who can get the job done!"
We responded:
"Dear Bryan. Thank you for sharing your experience working with our agency for your auto insurance and home insurance needs. We are grateful for the privilege of serving your family. Please accept our best wishes for success in your new home. We appreciate your business. Sincerely, Jim Rollo"
Delta Roberts
October 24, 2023
5
out of
5
rating by Delta Roberts
"Very polite and friendly representatives"
We responded:
"Dear Delta. Thank you! Jim Rollo"
Amy J Stoddard
September 6, 2023
5
out of
5
rating by Amy J Stoddard
"A huge thanks to Jim Rollo for making it super easy to get insurance for my newest vehicle. Jim made the whole process go so smoothly and before I knew it, the paperwork was emailed over to me and I was good to go. Thanks for such a streamlined and efficient process, Jim!"
We responded:
"Dear Amy. Thank you for writing a review about your experience working with our team for your auto insurance. We are grateful for your business and appreciate the honor of serving you. Sincerely. Jim Rollo"
Clark Emerson
August 16, 2023
5
out of
5
rating by Clark Emerson
"If you want some kindness, it is here."
We responded:
"Dear Clark. Thank you for your very special sentiments. We appreciate your business. Jim Rollo"
Michael S. Jones
April 17, 2023
5
out of
5
rating by Michael S. Jones
"It's great to do business with somebody who is very helpful on the phone."
We responded:
"Dear Mike. Thank you for writing about your experience working with our team. We appreciate your business! Jim Rollo"
Tiffany Gage
January 20, 2023
5
out of
5
rating by Tiffany Gage
"Jared was wonderful at helping me change my policy and figure things out! Ten out of ten would go again, friendly environment!"
We responded:
"Dear Tiffany. Thank you for writing about your experience working with Jared. We agree with you. Jared does an excellent job. We appreciate your business. Jim Rollo"
Nancy Johnson
October 12, 2022
5
out of
5
rating by Nancy Johnson
"Very kind and helpful"
We responded:
"Thank you Nancy. It’s an honor to serve you."
M S
October 4, 2022
5
out of
5
rating by M S
"Jared helped us get maximum discounts -- and he noticed when we were late with a payment, and helped us fix how we receive the bills. An all-around nice guy, and helpful without being pushy. Highly recommended."
We responded:
"Melanie. Thank you for taking time to write about your experience working with Jared. We are fortunate to have Jared on our team. Thank you for choosing our agency. We appreciate your business. Jim Rollo"
413mxracer
August 24, 2022
5
out of
5
rating by 413mxracer
"Great guy. Easy to talk to and explains it in easy terms. Helped me alot with auto and home"
We responded:
"Thank you for writing a review. We appreciate the opportunity to serve as your agent for home and auto insurance. Jim Rollo"
Brad
August 18, 2022
5
out of
5
rating by Brad
"A tree fell on my roof. It did not puncture the roof but caused minor leaking inside. State Farm paid for new shingles over most of my roof, as well as painting interior walls and carpeting. State Farm responded quickly with their payments. The work was contracted through ServPro. The work was done excellently. I am thoroughly pleased with State Farm and ServPro."
We responded:
"Brad. Thank you for taking time to write about your home insurance claim experience. Our most important work is keeping our promise to help you recover when you need us the most. It is very gratifying to know you are satisfied with our claims service. Thank you for your business. It is an honor to serve you. Jim Rollo"