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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Justin Hammitt

June 20, 2026

5  out of  5
rating by Justin Hammitt
"I had a very positive experience during a policy review with Tracy. She was very knowledgeable and helpful with suggestions on some policy changes to better protect myself and my family. I felt that my time and business were valued. Thank you Tracy!"
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Paula Finn

June 11, 2026

5  out of  5
rating by Paula Finn
"My family and I have worked with Jim Rollo and Tracy Saladish throughout the last year. They have been wonderful in not only saving us money but also in communicating in an effectively and timely member. I highly recommend their services."
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Efe Cankat Türkmen

April 15, 2026

5  out of  5
rating by Efe Cankat Türkmen
"They go through every detail. They were very cheerful & helpful. It was fun to talk."
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Bonni Brennan

December 13, 2025

5  out of  5
rating by Bonni Brennan
"Jim Rollo has been a great help to me as I am working through a storm damage claim…he is always quick to get back to me on all the questions I have…."
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Jon R. Smith

December 5, 2025

5  out of  5
rating by Jon R. Smith
"I have had the pleasure of dealing with Jim Rollo and Tracy Sladish at Jim Rollo State Farm Insurance. My wife and I were victims of the hailstorm in early July. We had severe damage to our car, roof, gutters, and siding. We experienced customer service at its best. Very professional and assisted us throughout the whole process of repairing and/or replacing what may be damaged. Having their assurance was comforting. We appreciate all they have done for us. If anyone is looking for insurance, you don’t have to look any further than Jim Rollo."
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Brenda Herrick

August 22, 2025

5  out of  5
rating by Brenda Herrick
"I recently spoke with Tracy Sladish of State Farm Insurance. She provided excellent service for quotes both for my new auto and rental insurance. Going well beyond, answered all my questions and as a result, I now have excellent, and affordable coverage. Very satisfied."
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Jeffrey Fadden

July 24, 2025

5  out of  5
rating by Jeffrey Fadden
"Our State Farm agent recently retired and we were lucky enough to end up with Jim Rollo as our new agent. This past July 3rd we were affected by the hail storm. Jim and his staff made us feel like we were a priority. Jim or Tracy were there to answer questions and eagerly assist in any way, through this process. Great local people you can sit down with face to face. I have been a State Farm customer since I got my drivers permit. They have stood behind me through a few unfortunate incidents over the last 45 years. Jim and Tracy make me feel very comfortable and with the high price of insurance lately, they make me feel like I’m getting a little something extra for my money, personal attention. Highly recommended."
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Cheryl Ramey

July 14, 2025

2  out of  5
rating by Cheryl Ramey
"Jim Rollo's office failed us multiple times. We had insurance lapse that cost $768 because they failed to change our address and sent the notice to the wrong address. A different time, they failed to send the insurance notification to the DMV which was resolved, but caused a lapse in the meantime. He also failed to let me know that if I filed a claim with having other claims existing that they would then drop me. What do I need an agent for if you can't do these things? Completely disappointed in this office."
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Haaris S.S.

July 7, 2025

5  out of  5
rating by Haaris S.S.
"Professional without sacrificing personal flair, Tracy set up my insurance package with a wholly welcome and reassuring attention to detail. As a nerve-racked, first-time homeowner, I couldn’t have asked for better."
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Jan Shear

April 29, 2025

5  out of  5
rating by Jan Shear
"Erie Insurance cancelled us after years of being insured with them. We contacted Jim Rollo's office for a quote and spoke with Tracy Sladish - she was an amazing help, got the quote to us for our autos and home and took care of everything that needed to be done for us to switch insurance carriers. We would HIGHLY recommend Jim Rollo's agency for their professionalism, courtesy and expediency at taking care of our insurance needs."
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Chris Rhiel

March 3, 2025

5  out of  5
rating by Chris Rhiel
"Good service and good staff"
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Brittany Ann

January 28, 2025

5  out of  5
rating by Brittany Ann
"I worked with Tracy who was amazing throughout the home buying process. Very friendly and timely!"
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Callie Wyatt

July 28, 2024

5  out of  5
rating by Callie Wyatt
"Sarah Conklin was a HUGE help to us! Erie cancelled us out of no where and she stepped in and helped us get covered!"
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Phil Horan

June 29, 2024

5  out of  5
rating by Phil Horan
"Always so easy to work with and they give us the best service. Very prompt, personable and just downright amazing! I highly recommend them to all of my clients as well."
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Arria Guterl

April 30, 2024

5  out of  5
rating by Arria Guterl
"My contact, Sarah Conklin has been very attentive and prompt in answering any questions and changes we needed for our policies. I highly recommend this office"
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Duane Blasdel (Chief)

April 25, 2024

5  out of  5
rating by Duane Blasdel (Chief)
"Jim Rollo and his team are the best in the Southern Tier. Special shout-out to Sarah for taking care of our needs. Super kind, helpful and responsive."
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tracey jones

March 16, 2024

5  out of  5
rating by tracey jones
"Excellent Service! Always easy to get in touch with an Agent. Very helpful and pleasant Personal. Great Insurance Premiums. Have Recommended Friends and they have been very happy with their Savings on Insurance."
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Samantha Henness

February 27, 2024

5  out of  5
rating by Samantha Henness
"I had a great experience and I appreciated that they were not pushy at all. I got a text with some information about getting a quote and if I was interested to give them a call. I didn't get any annoying repeated calls or texts which was a nice surprise. The fact that they were not pushy what so ever actually is the reason I decided to give them a call. I talked to Sarah Conklin and she was super helpful. She gave us all the information we needed and helped us switch from our current insurance which was much more expensive."
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Bob Storm

February 9, 2024

5  out of  5
rating by Bob Storm
"Agent Sarah Conklin in Jim Rollo's State Farm office in Endwell, NY, couldn't have been nicer. Every question we had was carefully answered and every request for information was taken care effectively. It was a totally positive and friendly experience. We want to thank her and State Farm for their exemplary assistance."
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Bryan Nye

January 10, 2024

5  out of  5
rating by Bryan Nye
"Jim and his team have been so great to work with since our family moved from Tennessee to New York this past summer. I have been a State Farm customer for years and it was great to find a local agent to work with who cares for each of his customers. The personal attention that Jim has given to my Emails, phone calls and text messages has been top rate.
When our family bought a new home and insured our home through his office he was kind enough to send a personalized housewarming package. I would highly recommend Jim Rollo and his State Farm office for anyone who is looking for a local agent who can get the job done!"
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Delta Roberts

October 24, 2023

5  out of  5
rating by Delta Roberts
"Very polite and friendly representatives"
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Amy J Stoddard

September 6, 2023

5  out of  5
rating by Amy J Stoddard
"A huge thanks to Jim Rollo for making it super easy to get insurance for my newest vehicle. Jim made the whole process go so smoothly and before I knew it, the paperwork was emailed over to me and I was good to go. Thanks for such a streamlined and efficient process, Jim!"
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Clark Emerson

August 16, 2023

5  out of  5
rating by Clark Emerson
"If you want some kindness, it is here."
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Michael S. Jones

April 17, 2023

5  out of  5
rating by Michael S. Jones
"It's great to do business with somebody who is very helpful on the phone."
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Tiffany Gage

January 20, 2023

5  out of  5
rating by Tiffany Gage
"Jared was wonderful at helping me change my policy and figure things out! Ten out of ten would go again, friendly environment!"